Are you providing real time customer interaction to your web clients?

With C³'s unparalleled co-browsing software solution, C³ Interact, you can. C³ InterAct offers a fast, cost-effective, way to transform your company's web site into a fully interactive customer service solution. With C³ InterAct, your customer service satisfaction level will dramatically increase because your call center agents can instantly 'share', 'see', and 'guide' a customer through your web-site.

The C³ InterAct product can be used in both a Customer Service Representative (CSR)/Agent assisted or customer self service operation mode. This dual capability reduces overhead by allowing customers to check their billing statements, purchase new products, or to enroll in services on their own terms, with confidence knowing there is an agent available to provide immediate assistance if needed.

Because of C³ InterAct's versatility, your agent will be able to quickly navigate to the source of the customer's problem or question and complete the service. The dream of one call problem resolution can be achieved with C³ InterAct^(TM).

How does C³ InterAct^(TM) work?

1. We "tag" your existing web pages and web forms with C³ InterAct^(TM) technology.

2. We "bolt on" C³ InterAct^(TM) unique components.

3. W host your "InterAct^(TM) Pages" on our special C³ InterAct^(TM) servers.

C³ InterAct allows the customer and the CSR to view the same thing at the same time, providing real time customer interaction. Essentially after the customer and the CSR establish phone communications, the CSR will initiate the co-browsing session thus synchronizing the 2 web sessions. The synchronization allows for data transmission from the CSR's web browser to the customer web browser effectively allowing them to experience exactly the same view. With synchronization time of 1 to 3 seconds, C³ InterAct^(TM) is faster than any co-browsing service offered today. With C³ InterAct^(TM) your customer service representatives are IN CONTROL and can quickly assist your customers resolve issues, and easily up-sell or cross-sell related products your customers may need.