When Acme Manufacturing required a web-based means to collect and report material issues and production completions they turned to C³ for their solution. The C³ Group Work Order Reporting system fulfilled Acme's needs and is used to reliably process and report hundreds of work orders each day.

When Acme Manufacturing required a web-based means to generate, track and report production work orders, assembly drawings, labels and manufacturing project followers C³ prepared an .Net based architecture build around Windows 2003 Server, SQL Server 2005, and Visual Basic that provided all of the required features. This system allows a user to select a project via a web interface and generate and print all needed work order documents, engineering drawings, labels, and assembly followers for the project. Technologies used include Com+ automation of Solid Works and AutoCad drawings and the use of custom server services to support specialized printing based on web provided inputs.

When Uniden America required a cost effective means to provide customer service support for customers interested in determining the current status of repair items, C³ developed an innovative interactive voice response system (IVR) that allowed Uniden's customers to call a toll free number, enter their service repair order, and listen to the current status of their repair or obtain shipping information for their repaired item. The IVR system successfully responded to an average of 3500 calls per day. The IVR system continuously obtained updates from Uniden's repair facilities, consolidated those updates in a single database and provided standardized current and accurate responses to all customer inquires. (Technologies used, Oracle 8i, Access, Visual Voice, Visual Basic, and IIS)

When America On Hold required a means to bill and copy protect recorded announcements, C³ personnel were tasked to investigate alternative technologies and to conduct feasibility studies of alternative approaches. C³ developed three basic approaches software based, hardware based, and combined hardware and software based approaches. The recommend system was presented to America On Hold and accepted as proposed.

When a convenient means was required for field insurance agents to rapidly schedule paramedic examinations for new life insurance applicants, C³ personnel proposed, and were awarded contracts to develop contact center systems that would retrieve require tests for different insurance products, prepare a schedule order, and FTP that order to Lab One's central facility in Kansas City. C³ developed systems supported the needs of field agents and scheduled 3000 to 5000 paramed examinations per day. Results were reduced operating costs and decreased processing cycle time. (Technologies used by C³ included MS SQL, Microsoft Visual Basic, and IIS)

The Call Manager Program was a bonus program initiated between VarTec telecom and Uniden America. During the period of this program, Uniden telephones were packaged with a block of free long distance minutes available from VarTec telecom. In order to use the free minutes, customers were required to call a contact center and record the serial number of their phones, the place of purchase, and the number of their free minute card. C³ developed software in turn would then interface generate special account numbers for the customer and interface with VarTec billing system to authorize the customer's free minutes. The purpose of this program was to teach customers the benefits and value of using VarTec's long distance service via a free sample of minutes. C³ developed systems recorded customer registrations and generated customer account numbers for call center personnel to release to the customer while, at the same time, creating accounts for the new customers within VarTec's billing system. C³ developed systems also provided on-line technical reference information for use by contact center personnel. (Technologies used by C³ included MS SQL, Oracle 8i, Microsoft Visual Basic and IIS).

EdExpress is a customer loyalty program designed to reward the customers of merchant's participating in the EdExpress program with education savings accounts. EdExpress required a means for customers to check the status of their accounts via a secure web page and to respond to customer questions and account enquiries via e-mail. In response, C³ developed both a customer account web interface and a high-speed e-mail processing system. The e-mail processing system is capable of accurately processing 1000 e-mails per hour and required only a five-person contact center team to support the operation of the system. Technologies used included Microsoft IIS, Microsoft Visual Basic, Windows 2000, Microsoft Exchange, and Microsoft SQL. The entire project was delivered within 90 days of Project Go-Ahead.